Showing posts with label Support. Show all posts
Showing posts with label Support. Show all posts

Thursday, 3 November 2011

Acer Laptop and Tablet Deals

So here is a little something special for the run up to Christmas...


What do you think?


Remember to get in contact with us and get yours now! Don't miss out on this deal!








Cavtec Systems Limited

Cavtec Systems Limited, established 1991. Providing the finest quality computer support and additional services to Small Medium Enterprises and Home users. Newcastle upon Tyne, London and East Grinstead.

Wednesday, 5 October 2011

PC/Laptop Problems and Questions

So we are going to try something a little new for us.


Cavtec Systems Limited has prided itself on its first class service to all its customers over the past 20 years. We give you that professional, honest, friendly and impartial advice you need. So in true 21st Century fashion, we are posting video responses to your problems or questions asked via our Facebook and Twitter page.


So go right ahead, post your problems or questions to us on facebook or twitter and we'll do our best to help you. Please bear in mind that if we get a lot of responses, we can't gaurentee that we will reply to all of them.


From your friendly Computer experts for the past 20 years, You're welcome.



Cavtec Systems Limited


Cavtec Systems Limited, established 1991. Providing the finest quality computer support and additional services to Small Medium Enterprises and Home users. Newcastle upon Tyne, London and East Grinstead.

Tuesday, 13 September 2011

Essential Applications and Programs for Windows (and some for OS X and Linux)

Ok...


We all have computing needs to some degree or another, right? The majority of the time, these needs require software, software that sometimes might be expensive or difficult to use. Well we have compiled a list of our favourite, latest and greatest software that has helped us help you, and will help you continue to meet your computing needs.


All the software here is freeware or open-source.


Anti-Virus, Spyware, other
- AVG 2012 : Anti-Virus
- CCleaner : Utility program used to clean potentially unwanted files and invalid Windows Registry entries from a computer
- MalwareBytes : Finds and removes malware
- Microsoft Security Essentials : Program for your PC and provides real-time protection against viruses, spyware and other malicious software
- Spybot : Popular spyware and adware removal program


Audio
- Audacity : Music editor, with codecs/plugins
- Acoustica Beatcraft : Drum machine, beat creator
- Acoustica Mixcraft : Affordable multi-track audio and MIDI recording software
- LMMS : Linux Multi-Media Studio, digital audio workstation
- MIXXX : open source digital DJ’ing software
- Spotify : music streaming service
- Virtual DJ : DJ software


Graphics
- Toy Camera : Digital image processing
- GIMP : free software raster graphics editor
- Paint.net : image and photo editing software
- Polaroid : Digital image processing


Internet
- Chrome : Internet browser
- Safari : Internet browser
- Skype : VoIP


Utilities
- DeFraggler : utility which allows users to defragment individual files on their computer system
- FileZilla : open source, cross-platform FTP software
- LinuxLive USB Creator : Linux USB creator
- Nero KwikMedia : All-in-one multi-media buddy
- Recuva : data recovery program
- RocketDock : Application Launcher similar to that on OSX
- solutoinstaller : Community driven Troubleshooter
- Speccy : system information tool, giving detailed hardware statistics
- X-Lite : VoIP


Video
- DVD Shrink : DVD transcoder program
- Handbrake : open-source program designed to convert MPEG video (including DVD-Video) into an MPEG-4 video file in MPEG-4 Part 14 (.mp4) or Matroska (.mkv) containers
- Lightworks : Academy and Emmy award winning professional-grade editor


Well there you have it, a complete list of essesntial applications and programs that will help you meet your computing needs. There are plenty more applications and programs out there! So please feel free to add more in the comments.


You're welcome.



Cavtec Systems Limited


Cavtec Systems Limited, established 1991. Providing the finest quality computer support and additional services to Small Medium Enterprises and Home users. Newcastle upon Tyne, London and East Grinstead.

Wednesday, 3 August 2011

Summer and Social Media

So, today down in here in East Grinstead, the weather is ridiculously hot! Borderline unbearable! Still the work needed to get done. I managed to get along to our weekly business networking meeting at the Dorset Arms, where a number of business owners/employees meet, chat, discuss ideas, get advice, etc...


Today was no different, although I did ask one or two questions for my own gain. Usually I try to answer or input as much as I can, but this time I though I'd pick the brains of East Grinsteads finest!


What was my topic of concern? Local advertising and the better/more effective use of social media. Can you help?


We're trying to increase the footfall to the business, both online and in person? What to do? Let me tell you where we're at in both locations:


Newcastle


We are pretty long established here, 20 years in fact. Word of mouth works best here as we have quite the extensive loyal customer-base. Yellow-pages work really well here. A lot of people in the North East seem to use that. As far as social media goes, or using Google adwords for that matter, we dont. Yet.


East Grinstead/London


We have only just open shop here recently. Things have moved slowly, but forward. Thousands of leaflets have been distributed, signs carried through the town centre, adverts placed in the local ad-mag, countless business networking meetings have been attended, for what? Very little in return.


We are toying with the idea of Google adwords down here. What do you think? What is your experience if any?


What about Facebook? Blog? Twitter?


Really, the whole of the South East is in this catchment area, but more realistically, Lingfield, Crawley, Lewes, Brighton, Haywards Heath, basically East and West Sussex.


Whats the secret to good local advertising? Can you help? Do you know the secret recipe? Let us know your thoughts! You know the drill.


East Grinstead:
9am to 5pm: 01342 778604
5pm to 10pm: 07401477512


Newcastle upon Tyne:
9am to 5pm: 0191 2861980


We can let this fantastic weather, scorching temperatures and the likes go to waste!


Thanks!

Cavtec Systems Limited

Cavtec Systems Limited, established 1991. Providing the finest quality computer support and additional services to Small Medium Enterprises and Home users. Newcastle upon Tyne, London and East Grinstead.

Tuesday, 12 July 2011

Laptops, Tablets, Smartphones or any mobile device...

Afternoon,

So I've had my Samsung Q330 for a couple of months now, and to say the least I'm more than happy with it! Its light-weight, Its has more than enough power for what I need. It looks great, it feels great, it sounds great.

I have one issue with it. Just one. The Battery.

If you do anything that requires constant, above average processing power, drawing upon a lot of system resources, you will find that the life of the battery will not last you too long.

I did my research on this laptop. I read that it could have a decent battery life, or rather read that it should have a decent battery life, but my experiences show that not matter how hard I tried to get 5+ hours... I couldn't. I just couldn't get it!

I was adamant to get the 5+ hours the Q330 could give me! I got down to business. 

Ctrl + Alt + Del > Task Manager - Lets see whats eating my resources!

Applications/Programs like MS Office are fine, and at a push you could squeeze 5+ hours, but the killer is Skype! That bad boy just goes through battery like no other! As soon as I quit that, straight up there, knocking on 6 hours!

So... To simply put it > If you're not using it... TURN IT OFF! This will save you loads of battery life! Really it will. Anything you have running in the background, that your not using, just Alt + F4 that bad boy (but make sure it hasn't just minimised to your Taskbar!?)

If you're always loading up programs and needing to get to places all the time, one word - RocketDock - This is so helpful! It can also come fully customisable. Get it sorted!

Also... Get your bookmarks sorted as well. They do make life so much easier online.

You're welcome.

Cavtec Systems Limited
Cavtec Systems Limited, established 1991. Providing the finest quality computer support and additional services to Small Medium Enterprises and Home users. Newcastle upon Tyne, London and East Grinstead.

Friday, 8 July 2011

Special Offers Starting this weekend

Just because we love you all, starting this weekend we've offering 10% off all repairs and services (20% for students!) - Something to think about, especially if your PC or Laptop is sluggish and running slow!? Bring it in for a check up, get it sorted now before anything disastrous happens.


Get in touch with us:
email: admin@cavtec.co.uk
tel: 0191 2861980 (North) | 0203 2861980 (South)


Even if you have any questions or are just after a bit of advice... GET IN TOUCH with us straight away!


You're welcome.



Cavtec Systems Limited
Cavtec Systems Limited, established 1991. Providing the finest quality computer support and additional services to Small Medium Enterprises and Home users. Newcastle upon Tyne, London and East Grinstead.

Tuesday, 14 June 2011

The Internet: Principles of how it works : How to Manage it

A lot of Internet users these days dont really understand how it all works. Im not talking about your broadband connection, WiFi or anything else like that, I'm talking about the principles the Internet and how it works.


In the simplest of terms...
  1. You connect to the Internet
  2. In the form of a URL (e.g. www.cavtec.co.uk) you request information pertaining to that domain from the server where the files are hosted
  3. The Server "serves" you the requested pages, which are then downloaded through your connection to the Internet to your PC/Laptop/Tablet/Phone
  4. Through your website browser, the files are then presented on your screen along with any data or information.
This is the general concept of the Internet and how you use it to request and navigate websites.


So what about those files you downloaded to view a website...?


They form your Internet History/Temporary Internet Files/Cache/Images/databases etc....


When you surf for a long time, requesting page after page, loading image after image, you use up a lot of space and sooner or later your computer/device is going to use up a little too much space! So how do you rid yourself of this redundant data?


There are programs out there that with a simple click of a button with do it for you. I'll explain the long-winded method after this. Programs like Ccleaner or Glary utilities will sort you out. The are completely free to download and use with options to Donate if you so wish. Its recommended that you run these programs once a month (or as often as you like!).


Ccleaner - Now also available for Mac


Glary Utilities


If you're the sort of person that likes to know whats going on with their computer and likes to stay in control of things, this is how you can do it.
  1. Open your Web-Browser (or browsers) of choice
  2. Find the Options or Tools menu
  3. Find within there the Clear Browsing History/Delete Browsing History
  4. If there is an option to specifiy when to clear from/upto set it according to your own preference.
  5. Close your Web-Browser(s)
  6. Click Start > All Programs > Accessories > System Tools > Run "Disk Cleaner"
  7. Tick all the Check-boxes to ensure you clean up everything.
After you have either ran the downloaded programs or cleaned it up yourself, its always recommended to perform a Defrag : Click Start > All Programs > Accessories > System Tools > Run "Disk Defragmenter"


Hope this helps!



Cavtec Systems Limited



Cavtec Systems Limited, established 1991. Providing the finest quality computer support and additional services to Small Medium Enterprises and Home users. Newcastle upon Tyne, London and East Grinstead.


Friday, 10 June 2011

Make the most of your Microsoft Windows experience

Are you making the most of your Windows experience? 


I know for a long time now, I have only really known the basic shortcuts when using the OS (Ctrl + C, Ctrl + V, etc...). Yet for the longest time, when setting up a PCs/Laptops, or finding information on my own system, I would go the long way. Why!? Why should we have to when there is a whole dictionary of shortcuts and key combinations that allow us to navigate around our systems so much faster!


The following shortcuts we taken from: http://support.microsoft.com/kb/126449


Windows system key combinations
F1: Help
CTRL+ESC: Open Start menu
ALT+TAB: Switch between open programs
ALT+F4: Quit program
SHIFT+DELETE: Delete item permanently
Windows Logo+L: Lock the computer (without using CTRL+ALT+DELETE)

Windows program key combinations
CTRL+C: Copy
CTRL+X: Cut
CTRL+V: Paste
CTRL+Z: Undo
CTRL+B: Bold
CTRL+U: Underline
CTRL+I: Italic

Mouse click/keyboard modifier combinations for shell objects
SHIFT+right click: Displays a shortcut menu containing alternative commands
SHIFT+double click: Runs the alternate default command (the second item on the menu)
ALT+double click: Displays properties
SHIFT+DELETE: Deletes an item immediately without placing it in the Recycle Bin

General keyboard-only commands
F1: Starts Windows Help
F10: Activates menu bar options
SHIFT+F10 Opens a shortcut menu for the selected item (this is the same as right-clicking an object
CTRL+ESC: Opens the Start menu (use the ARROW keys to select an item)
CTRL+ESC or ESC: Selects the Start button (press TAB to select the taskbar, or press SHIFT+F10 for a context menu)
CTRL+SHIFT+ESC: Opens Windows Task Manager
ALT+DOWN ARROW: Opens a drop-down list box
ALT+TAB: Switch to another running program (hold down the ALT key and then press the TAB key to view the task-switching window)
SHIFT: Press and hold down the SHIFT key while you insert a CD-ROM to bypass the automatic-run feature
ALT+SPACE: Displays the main window's System menu (from the System menu, you can restore, move, resize, minimize, maximize, or close the window)
ALT+- (ALT+hyphen): Displays the Multiple Document Interface (MDI) child window's System menu (from the MDI child window's System menu, you can restore, move, resize, minimize, maximize, or close the child window)
CTRL+TAB: Switch to the next child window of a Multiple Document Interface (MDI) program
ALT+underlined letter in menu: Opens the menu
ALT+F4: Closes the current window
CTRL+F4: Closes the current Multiple Document Interface (MDI) window
ALT+F6: Switch between multiple windows in the same program (for example, when the Notepad Find dialog box is displayed, ALT+F6 switches between the Find dialog box and the main Notepad window)

Shell objects and general folder/Windows Explorer shortcuts
For a selected object:
F2: Rename object
F3: Find all files
CTRL+X: Cut
CTRL+C: Copy
CTRL+V: Paste
SHIFT+DELETE: Delete selection immediately, without moving the item to the Recycle Bin
ALT+ENTER: Open the properties for the selected object
To copy a file
Press and hold down the CTRL key while you drag the file to another folder.
To create a shortcut
Press and hold down CTRL+SHIFT while you drag a file to the desktop or a folder.

General folder/shortcut control
F4: Selects the Go To A Different Folder box and moves down the entries in the box (if the toolbar is active in Windows Explorer)
F5: Refreshes the current window.
F6: Moves among panes in Windows Explorer
CTRL+G: Opens the Go To Folder tool (in Windows 95 Windows Explorer only)
CTRL+Z: Undo the last command
CTRL+A: Select all the items in the current window
BACKSPACE: Switch to the parent folder
SHIFT+click+Close button: For folders, close the current folder plus all parent folders

Windows Explorer tree control
Numeric Keypad *: Expands everything under the current selection
Numeric Keypad +: Expands the current selection
Numeric Keypad -: Collapses the current selection.
RIGHT ARROW: Expands the current selection if it is not expanded, otherwise goes to the first child
LEFT ARROW: Collapses the current selection if it is expanded, otherwise goes to the parent

Properties control
CTRL+TAB/CTRL+SHIFT+TAB: Move through the property tabs

Accessibility shortcuts
Press SHIFT five times: Toggles StickyKeys on and off
Press down and hold the right SHIFT key for eight seconds: Toggles FilterKeys on and off
Press down and hold the NUM LOCK key for five seconds: Toggles ToggleKeys on and off
Left ALT+left SHIFT+NUM LOCK: Toggles MouseKeys on and off
Left ALT+left SHIFT+PRINT SCREEN: Toggles high contrast on and off

Microsoft Natural Keyboard keys
Windows Logo: Start menu
Windows Logo+R: Run dialog box
Windows Logo+M: Minimize all
SHIFT+Windows Logo+M: Undo minimize all
Windows Logo+F1: Help
Windows Logo+E: Windows Explorer
Windows Logo+F: Find files or folders
Windows Logo+D: Minimizes all open windows and displays the desktop
CTRL+Windows Logo+F: Find computer
CTRL+Windows Logo+TAB: Moves focus from Start, to the Quick Launch toolbar, to the system tray (use RIGHT ARROW or LEFT ARROW to move focus to items on the Quick Launch toolbar and the system tray)
Windows Logo+TAB: Cycle through taskbar buttons
Windows Logo+Break: System Properties dialog box
Application key: Displays a shortcut menu for the selected item

Microsoft Natural Keyboard with IntelliType software installed
Windows Logo+L: Log off Windows
Windows Logo+P: Starts Print Manager
Windows Logo+C: Opens Control Panel
Windows Logo+V: Starts Clipboard
Windows Logo+K: Opens Keyboard Properties dialog box
Windows Logo+I: Opens Mouse Properties dialog box
Windows Logo+A: Starts Accessibility Options (if installed)
Windows Logo+SPACEBAR: Displays the list of Microsoft IntelliType shortcut keys
Windows Logo+S: Toggles CAPS LOCK on and off

Dialog box keyboard commands
TAB: Move to the next control in the dialog box
SHIFT+TAB: Move to the previous control in the dialog box
SPACEBAR: If the current control is a button, this clicks the button. If the current control is a check box, this toggles the check box. If the current control is an option, this selects the option.
ENTER: Equivalent to clicking the selected button (the button with the outline)
ESC: Equivalent to clicking the Cancel button
ALT+underlined letter in dialog box item: Move to the corresponding item



Cavtec Systems Limited

Cavtec Systems Limited, established 1991. Providing the finest quality computer support and additional services to Small Medium Enterprises and Home users. Newcastle upon Tyne, London and East Grinstead.

Monday, 18 April 2011

Professional Computer Support and Services

"Professional Computer Support and Services" is a very grey area these days. Is there any real governing body for the computing industry that maintains standards of practice and procedure? Sure there's the BCS in the United Kingdom, and sure you can have Microsoft and Cisco accreditations... but there is no guild, no professional society? So what are these "Professional Computer Support and Services" we see a lot of these days? How can it be maintained? Who will regulate it? Who should regulate it? Should It be regulated? Feel free to comment.

Seeing as there is no professional practice, the responsibility falls upon the organisation itself. So what about us... Cavtec Systems Limited? What is our stance on these "Professional Computer Support and Services"?

Personal Conduct and ethics

As we are a family ran organisation, having that personal relationship with our customers and clients is easy. We are encouraged our employees to establish these relationships. The thinking behind such is that it creates better working relationships and helps to maintain quality of service, as an element of responsibility falls not only on the organisation but upon the employee.

Cultivating a responsibility, an accountibility, a desire and motivation for work is essential for success. Without it, personal relationships are superficial, empty and worthless to both parties.

Value for money

Gone are the days of the 80's and early 90's where so much emphasis was place on the "product", what it is and what it does. This is 2011. People are more educated and understand what they need and why they need it. They are spoilt for choice when it comes to "product". A cheaper product doesn't necessarily mean value for money! The additional services pre and post sale are value for money. Those personal relationships, they are value for money!

Services and Prices


*POA = Price On Application

Notice a lot of our services are POA. We know that everyone is different in their circumstances, and everyone has differing problems. So no price or service will be the same! Simple.

Cavtec Systems Limited